> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.parkpnp.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Having trouble logging in?

* Be sure you are using the correct login information. Simple things like having the caps lock on can distorted the login process.

* If you can't remember your login details click 'Forgot password'.


![](https://storage.crisp.chat/users/helpdesk/website/32165a7f-3b46-4a62-a0d0-840720d1b4d6/82ef9266-40ef-421d-b8dc-8fb28870089d.png)


* To reset your password you will be asked to enter your email address. You will then be sent an email containing a link. Simply follow the link. You will be asked to enter a new password. Once that's set, you're all ready to go! 

* If all else fails, we're always on hand to help. Click the chat bubble to have a live chat with us to discuss your query.