Q: What is Parkpnp's cancellation policy?

1. Before the booking commences <hr /> Unfortunately, you cannot cancel the booking after the start time commences, unless you have purchased cancellation protection. If you have purchased cancellation protection you can cancel your booking via the booking dashboard on your parkpnp.com account. 2. After the booking commences <hr /> If you have purchased the 'Flexi Plus' cancellation protection on long-term bookings, seven (7) days or more, you can cancel your booking 24 hours after the booking start time. If you have not purchased cancellation protection you cannot cancel the booking after the booking start time commences. For all bookings, If you are requesting a refund for booking on parkpnp.com, please ensure that you make your request within 24 hours after the booking end time. After this timeframe, the balance is automatically transferred to the lister of the parking space via our payment processor and we are unable to refund these bookings. If you were unable to access the space, ensure you documented your experience. Parkpnp will ask the booker to provide photographs or other documentation that show what they are experiencing, before making a decision on the refund claim, and will review the booker's refund claim on a case by case basis. Contact parkpnp.com live chat support with refund claims, and ensure you provide your booking reference number, photographs and other documentation to support your refund claim. 3. If your long-term booking has renewed *

Question 1

What is Parkpnp's cancellation policy?

Accepted Answer

1. Before the booking commences

Unfortunately, you cannot cancel the booking after the start time commences, unless you have purchased cancellation protection.

If you have purchased cancellation protection you can cancel your booking via the booking dashboard on your parkpnp.com account.

2. After the booking commences

If you have purchased the 'Flexi Plus' cancellation protection on long-term bookings, seven (7) days or more, you can cancel your booking 24 hours after the booking start time.

If you have not purchased cancellation protection you cannot cancel the booking after the booking start time commences. For all bookings, If you are requesting a refund for booking on parkpnp.com, please ensure that you make your request within 24 hours after the booking end time. After this timeframe, the balance is automatically transferred to the lister of the parking space via our payment processor and we are unable to refund these bookings.

If you were unable to access the space, ensure you documented your experience. Parkpnp will ask the booker to provide photographs or other documentation that show what they are experiencing, before making a decision on the refund claim, and will review the booker's refund claim on a case by case basis.

Contact parkpnp.com live chat support with refund claims, and ensure you provide your booking reference number, photographs and other documentation to support your refund claim.

3. If your long-term booking has renewed *

Question 2

Can I contact the space owner?

Accepted Answer

Our messages feature allows you to directly interact with the lister and ask any questions you may have.

When you find your perfect space just click **‘Message' **in the middle of the listing. Here you can discuss any particular questions you may have about the space.

Once you make a booking you can also chat about FOB collection or ask for more specific driving instructions.

When you ask a question the lister will get notified, we ask that you are patient for their reply.

If your question is urgent send us a message via the chat bubble below.

Question 3

How do I receive Payment?

Accepted Answer

In order to receive payment directly into your bank account, will need to enter in your bank details to your Parkpnp account. All our payments are handled securely via Stripe , our international payment partners.

Take a look below at the step by step guide on how to enter in your payment details.

Log into Parkpnp and select 'Account'.

On the left hand side click 'Payout Bank Details'.

Enter in the required information. You will need your IBAN number for this stage of the process.

Your bank account details have now been saved. The final stage of the process requires you to upload ID such as a passport or drivers license. The means that we can verify that your bank account matches your ID to ensure we are paying the correct person.

| TIP: Copies of colour ID work better.

You're now all set to receive payment. Once the booking has come to an end you will be paid directly into your bank account.

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Question 4

How do I prove I've paid for parking?

Accepted Answer

Once the space owner has approved your booking request you will receive a confirmation email. This email is proof that you have booked and paid for parking,

The space owner will be able to identify you based on your registration details that you provided when setting up your Parkpnp account so there's no need to display anything on your dashboard.

Question 5

Is my space really guaranteed?

Accepted Answer

Once you have received your confirmation email your space is reserved and guaranteed just for you.

You can rest assured that our listers know you are coming and will be holding the space for your arrival.

Question 6

What happens if my space is damaged by someone parking in it?

Accepted Answer

We all know that parking has its associated risks. We'd like to hope this never happens, however it's good to know where both parties stand on the issue.

Listing a parking space: When listing a space using Wayleadr Go, a lister is responsible for their own space. We hope that all our customers are respectable of other peoples property but this is something that is beyond our control. If you come across anyone being malicious and damaging your property you have the right to report them to the local police station.

Renting a parking space: Similarly when parking, just as in any other parking space around the city, the driver always parks at their own risk. However if you do park in a space which you feel is not up to standard kindly reach out to us over live chat or send an email to support@parkpnp.com and we will look into it. After all, we pride ourselves on offering quality parking spaces at competitive rates

*Parkpnp acts solely as the marketplace which links a space owner to a parker.

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